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Payment Methods

We accept the following credit and debit cards:

Maestro accepted MasterCard accepted VISA Credit accepted VISA Debit accepted VISA Electron accepted American Express accepted Card (Sage Pay) logo

FAQs / Help

Please click on a question to see the answer…

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You must bring a printout with you when you visit The 417 Project. Your ticket is per rider and you will be issued with a wristband. You can bring as many bikes as you like.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

Do I have to bring my membership card?

Yes! If you don’t have your membership card on you, you will have to pay full price on the day.

What will my ticket include?

Please make sure you book the correct ticket.  Flyup Ltd will not take any responsibly for incorrect dates, tickets purchased.

Do you offer bike hire?

Now available for hire at the 417 Project!! 

We have teamed up with KONA to provide our customers with a wide range of rental bikes to use at the 417 Project. From Hardtails to All Mountain and Dirt Jump to Downhill we can provide you with a huge variety of bikes guaranteed to put a smile on your face!

Ever wanted to try Dirt Jumping but don't have the bike? Why not hire one to give it a go? Want to use the pump track but only have your DH bike with you? Why not hire one?

All of our bikes are professionally maintained by our fully qualified mechanic to ensure they are in top condition ready for you to use.

Have a look at the list below. Simply choose which bike you would like to rent and then head over to BOOK NOW page

Now available for hire at the 417 Project!!

We have teamed up with KONA to provide our customers with a wide range of rental bikes to use at the 417 Project. From Hardtails to All Mountain and Dirt Jump to Downhill we can provide you with a huge variety of bikes guaranteed to put a smile on your face!

Ever wanted to try Dirt Jumping but don't have the bike? Why not hire one to give it a go? Want to use the pump track but only have your DH bike with you? Why not hire one?

All of our bikes are professionally maintained by our fully qualified mechanic to ensure they are in top condition ready for you to use.

Have a look at the list below. Simply choose which bike you would like to rent and then head over to BOOK NOW page

Do I have to pre-book a ticket or can I just turn up on the day?

We do recommend that you book your session in advance to avoid disappointment.

You are more than welcome to just turn up on the day (subject to availablity). 

For evening sessions no booking required - just turn up, pay and ride!

 

What days/time do you open?

Please see http://www.flyupdownhill.co.uk/opening-times/ for the up to date details on our opening times

 

 

Do you issue refunds?

 

IF YOU HAVE TO CANCEL OR CHANGE YOUR BOOKING

To try and be as fair as we can to our customers we give you the opportunity to transfer your booking/credit note/voucher to another date free of charge up to 8 days before your uplift day. Any bookings requesting a refund outside of 8 days will be incur a £5 admin charge.

In the 8 days before your uplift no refunds under any circumstances will be given for bookings that are cancelled and any credit notes/vouchers will expire. Within this period and only up to 2 full days before your uplift your booking can be changed to another date or you can have a credit to use another time and will be subject to a £10 per rider admin charge.

Within the 2-day period before your uplift we are unable to transfer any bookings to another date or do a refund. Your booking will be subject to full cancellation charges. PLEASE BE AWARE OF THIS WHEN YOU BOOK! There are no exceptions to this rule!

If the forecast is for bad weather and you feel you need to cancel, while the trails and uplift are still open and in operation we cannot refund or transfer your booking. If you book a day at the Project in the winter you have to accept the weather will be unpredictable!

 

Will all the riding areas be open everyday?

The 4 X, Dual Slalom and outdoor Dirt Jumps are open from April as they are weather dependent. Please note that during the summer months if the weather is bad they are subject to close.  Please check the board when you arrive. As we cant control the weather - We cannot guarantee these will be open on your day 

We may also from time to time have to close some of the trails for essential maintenance – please check all signage.

How can I get in contact with you?

Office Phone Number: 01452 864036

Offcie is open Monday - Friday 9.00am - 5.30pm

or email us on info@flyupdownhill.co.uk

How will the Annual Membership work?

Memberships purchased before 14th March 2016: Your membership card will be sent to you at least 2 weeks before the 417 Project opens. When you purchase your membership you will be given a membership number. You will need to input this number at the time of booking to apply your membership discount.

Memberships purchased after 14th March 2016: When you purchase your membership you will have the option to have the card sent to you by post or you can opt to collect your card on the day of your visit. When you purchase your membership you will be given a membership number. You will need to input this number at the time of booking to apply your membership discount.

On the day of your visit to the 417 Project you MUST produce your membership card at the entrance gate. No membership card = Paying the additional amount to come in!!!!!!

Do you do group discounts?

We do offer group discounts for groups of 15 or more. If you are organising a group or Hen/Stag party call 01452 864036 for more information.

What if the weathers bad?

We are open ALL year round! Rain does not effect our uplift service and we will not close the facility - you have to except you may just get wet!  Please note - if we do get summer rain the 4X, Dual Slalom and outdoor Dirt Jumps may be subject to close.

If we experiance thunder and lightening we will stop the uplift and encourage everyone off the hillside until the storm passes.

Generally we will still operate the uplift in windy conditions however if we are forecast gales this may force the uplift to close.

If we have snow we will let customers know if we will still be open. Please ensure you give the correct Phone Number/email address at the time of booking.

Is there a booking fee?

Our online booking system is powered by Digitickets. There is a 50p booking fee charged by Digitickets to book via the web. Any bookings made via the office will not be charged a booking fee.

Terms and Conditions of Bike Hire

TERMS AND CONDITIONS

All Flyup 417 Project Hire bikes are assessed by our qualified mechanic prior to being hired but please make sure that you follow the Mountain Bikers Checklist for your own safety, and assess your bike before riding each run. During the hire period you are responsible for the bike and the equipment and will be liable for any loss or damage to the bike or equipment. Any damage will be charged for. You must only ride the rental bikes on the grade of trail that they are designed for. Any bikes found to have been ridden on a trail above the grade they are designed for will be charged for any damage caused.

To hire one of our bikes we will need the following without fail:-

Please note - during your hire period we will keep hold of ALL the following items:-

* ID - Driving License AND Passport

* Utility Bill - This must be within the past 3 months and match the address on your driving license

* Credit or Debit Card

* Car Keys

If you don't have any of the above - NO HIRE AND NO REFUND!!